![]() ![]() And it is outrageous and shady business practice for the deactivation to be impossible by myself, in my case. Or without Avast checking any account information. This is outrageous that I was able to place a purchase without an account in the first place. I would strongly appreciate some help to deactivate the auto renewal of Cleanup Premium. So now, I have a useless avast account that doesn't allow me to deactivate the auto renewal. It says in my account that I have no licenses registered or anything. I decided to create an Avast account with my email adress thinking maybe this would work. Avast Premium Tech Support Avast’s paid technical support service. Avast One Avast's protection service for multiple devices and platforms. But I certainly did give my credit card information for the free trial, that was not an issue for Avast apparently. Which product do you want to have refunded An Avast software product Avast Internet Security, Avast Premier, SecureLine VPN, Cleanup Premium, or other Avast programs. So at this point I have no way to connect to an account, and no way to track my order. Second suprise : I get an error message telling me the information I entered is incorrect. Since I did not receive an order confirmation I went with the second option of using my email adress and 4 last digit of my credit card number. I then went to the support page about deactivation which tells me to go this website: įirst option is to use the order number. I should mention that I did have an avast account since I have previously received emails from Avast. This is the same email adress I used to process the payment to Cleanup Premium. ![]() No way to remember my password so I clicked the " Can't access your account ?" link which prompted me to enter my email adress.įirst surprise : I got an error message telling me my email adress is not registered. I took me to the Avast account login page. 774) UI 1.0.746/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast Mobile Security. I opened Cleanup Premium, went to Subscription then clicked on the View my account link. I then tried deactivating the auto renewal cancellation. At this point I should mention I did not receive an email confirming my order. I entered my credit card information together with my email adress. I decided to try the 60 days free trial for Cleanup Premium today. Go to Avast Customer portal and type in your ID and the correct password and click find order. Quote from: bertolottip on January 02, 2018, 05:05:34 PM Hello, How to cancel the automatic renewal of the Avast subscription. ![]()
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